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| Topic |
Details |
| Topic 1 |
- Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
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| Topic 2 |
- Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
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| Topic 3 |
- Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
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| Topic 4 |
- Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
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| Topic 5 |
- Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
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| Topic 6 |
- Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
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Apple Device Support Exam Sample Questions (Q184-Q189):
NEW QUESTION # 184
A user finds several Recovered Files folders in the Trash. What should you advise the user to do?
- A. Change preference files.
- B. Delete all the folders immediately.
- C. Retrieve useful files, then empty the Trash.
- D. Do nothing. Malware was detected.
Answer: C
Explanation:
Recovered Files folders appear in Trash after a crash or improper shutdown, containing temporary files. Users should check for useful data (e.g., unsaved work) and then empty Trash to free space.
* Option A: Not malware-related.
* Option C: Preference files aren't involved.
* Option D: Immediate deletion risks data loss.
* Option B: Correct-safe and practical.References: Apple Support - "If files appear in Trash" (support.
apple.com/HT202121).
NEW QUESTION # 185
What are other requirements for iCloud backups to occur automatically when connected to a powersource?
- A. Fully charge the device and turn on iCloud in General > Backup.
- B. Connect to Wi-Fi and lock the screen.
- C. Connect to Wi-Fi and unlock the screen.
- D. Fully charge the device and turn on iCloud Backup in General > iPhone Storage.
Answer: B
Explanation:
iCloud backups require the device to be on Wi-Fi, locked, and charging-ensuring minimal disruption.
* Option A: Full charge isn't needed; iCloud Backup is inSettings > [user name] > iCloud.
* Option C: Unlocked prevents backup.
* Option D: No "General > Backup" path.
* Option B: Correct-standard conditions.References: Apple Support - "Back up your iPhone with iCloud" (support.apple.com/HT207428).
NEW QUESTION # 186
Scenario
Nisha's iPad doesn't charge. She's using the original Apple power adapter and cable that came with her iPad.
Select three responses.
Which three troubleshooting steps should you try to resolve this issue?
- A. Enable Optimized Battery Charging in the iPad settings.
- B. Make sure that the device isn't too hot or too cold.
- C. Force restart her iPad.
- D. Try charging with a different power adapter and cable.
- E. Back up the device, then erase all content and settings.
Answer: B,C,D
NEW QUESTION # 187
How do you start up a Mac with Apple silicon in macOS Recovery?
- A. Turn on or restart the Mac, then immediately press and hold Command-R until the Apple logo appears.
- B. Turn on or restart the Mac, then immediately press and hold the Shift key as it starts up.
- C. With the Mac shut down, press and hold the power button until "Loading startup options" appears.
Answer: C
Explanation:
To start up a Mac with Apple silicon in macOS Recovery, you need to access the startup options screen first.
This screen lets you choose different startup disks or modes, including macOS Recovery. To get to the startup options screen, you need to shut down your Mac completely, then press and hold the power button until you see "Loading startup options" on the screen. Then, you can click Options and click Continue to enter macOS Recovery1. The other options, pressing and holding the Shift key or Command-R, are not valid ways to start up a Mac with Apple silicon in macOS Recovery. These methods work on Intel-based Macs, but not on Macs with Apple silicon2. References: 1 Use macOS Recovery on a Mac with Apple silicon - Apple Support 2 Intro to macOS Recovery - Apple Support
NEW QUESTION # 188
Which app should you configure to get live image descriptions of your surroundings on iPhone?
- A. Settings
- B. Camera
- C. Magnifier
- D. Photos
- E. Scanner
Answer: C
Explanation:
Magnifier is an app that lets you use your iPhone as a magnifying glass to zoom in on objects and text. You can also use Magnifier to scan your surroundings and receive live image descriptions of the scenes and people detected in the camera view. You can customize the settings for image descriptions to receive text or speech feedback. To use Magnifier, you need to enable it in Settings > Accessibility > Magnifier1. References: Receive image descriptions of your surroundings in Magnifier on iPhone, Apple Support.
NEW QUESTION # 189
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