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NEW QUESTION # 99
Which 2 statements explain why the Architecture Angels' Chief Accountant would be an appropriate Business Ambassador?
Answer: C,D
NEW QUESTION # 100
The Change Manager is looking to develop the change agent network that will support the changes related to the Operational delivery processes workstream.
Which approach is MOST likely to be relevant when deciding on the size of the change network for the Operational delivery processes workstream?
Answer: A
Explanation:
Comprehensive and Detailed Step-by-Step Explanation
The size and scope of a change agent network must be tailored to the needs of the specific workstream it is supporting. In the case of the Operational delivery processes workstream, the focus is on integrating systems and processes across both the UniCo and Selco locations.
1. Why C (Agents Covering Both Applications and IT Support) is Correct
* Broad Coverage: Selecting change agents from both the Applications and IT Support areas ensures that the network addresses the full range of changes required, including technical systems, applications, and IT processes.
* Dual Location Focus: The operational delivery workstream spans both the UniCo and Selco locations.
Having representation from both locations ensures that changes are implemented effectively and address the unique challenges of each site.
* Balance of Expertise: IT Support staff are critical for process-related changes, while Applications staff bring expertise in mobile application development, which aligns with UniCo's strategic goals.
2. Analysis of Incorrect Options
* Option A (Assign Two Agents):
* Assigning only two change agents is overly restrictive and would not provide sufficient coverage for a large-scale integration of operational processes across multiple departments and locations.
* Eliminate.
* Option B (Recruit Mainly IT Support Staff):
* While IT Support staff are experiencing significant changes, focusing solely on this group excludes other important areas, such as Applications, which are critical to UniCo's strategy of integrating mobile applications.
* Eliminate.
* Option D (Involve Only Selco Staff):
* Although Selco staff bring valuable expertise in mobile applications, relying exclusively on them could alienate UniCo staff and hinder buy-in for the change. A balanced network incorporating both UniCo and Selco staff is more effective.
* Eliminate.
3. Practical Implications
* Selecting change agents from both Applications and IT Support ensures that the network is comprehensive and aligned with the goals of the operational delivery processes workstream.
* This approach also promotes collaboration between UniCo and Selco staff, which is essential for successful integration and cultural alignment.
NEW QUESTION # 101
The Customer Services Director has announced the new structure at a large presentation for all Customer Services staff. The scale and design of the change have surprised many of the staff.
In the weeks immediately following the Customer Services Director's initial presentation, there have been rumors of the Help Desk staff talking unhappily in small groups, with blame directed at "the management" for a recent period of poor performance of the department.
Which approach is the MOST appropriate way for the Customer Services Director to create early involvement in the change?
Answer: D
Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The new structure announcement has caused uncertainty and dissatisfaction among the Customer Services staff, particularly in the Help Desk team. The situation requires a proactive and engaging approach to involve employees early in the change process, focusing on positive participation and addressing resistance constructively.
Analysis of Each Option:
* A. Target those staff in the Help Desk who are change-averse so that they are the first ones involved in the program.
* Why Incorrect: While addressing change resistance is essential, targeting change-averse staff first could increase resistance and negativity if not managed carefully. AgilePM advocates engaging enthusiastic early adopters to build momentum before tackling resistance.
* B. Delay communications a few weeks so that all staff have time to think for themselves about the benefits of the new structure.
* Why Incorrect: Delaying communications creates further uncertainty and allows rumors to escalate, eroding trust. AgilePM emphasizes the importance of early, clear, and continuous communication to reduce resistance.
* C. Identify those staff who would be willing to trial new Help Desk processes and work on pilots in the department.
* Why Correct: This approach aligns with AgilePM's principles of involving stakeholders in incremental delivery and piloting solutions to gain feedback and build trust. Engaging willing staff to trial new processes helps demonstrate the benefits of the change and encourages others to follow suit.
* D. Encourage the Help Desk staff to begin setting goals for themselves under the new structure.
* Why Incorrect: Encouraging goal-setting may be beneficial later in the change process but does not directly address the current dissatisfaction or involve staff in shaping the change. AgilePM stresses active engagement over passive goal-setting at this stage.
Why C Is Correct:
* Engaging Willing Staff:
* Identifying and involving willing staff in piloting processes allows them to become change champions, demonstrating the benefits to others.
* Incremental Approach:
* Pilots enable the department to refine processes based on feedback, which is a core AgilePM practice for managing change.
* Building Trust:
* By involving staff in shaping the change, the organization fosters trust and mitigates resistance.
References to AgilePM Framework:
* Stakeholder Engagement:
* AgilePM encourages engaging key stakeholders early and leveraging early adopters to build momentum. (AgilePM Practitioner Guide, Chapter 8: Stakeholder Engagement)
* Incremental Delivery:
* AgilePM promotes piloting processes and iteratively refining solutions to ensure successful adoption. (AgilePM Practitioner Guide, Chapter 5: Incremental Development)
* Managing Resistance:
* Actively involving staff in pilots addresses resistance by showing the benefits of the change firsthand. (AgilePM Practitioner Guide, Chapter 10: Preparing for Change)
NEW QUESTION # 102
During Timebox A, the Local Planning Authority Officer was sometimes asked to attend the Daily Stand-up meeting as a temporary Specialist team member, to represent any Planning Authority issues.
Is this an appropriate application of Agile Project Management for this project?
Answer: C
NEW QUESTION # 103
Using the project timeline given in the Project Scenario, answer the following question about application of Timeboxing on the Hoy Hall project.
Lines 1 to 5 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies.
Each option can be used once, more than once or not at all.
Assertion :
1. All internal works to be assigned to Timber Tigers throughout the project should be consolidated into one Structured Timebox.
BECAUSE
The Investigation step within each Structured Timebox requires everyone working within the team to jointly agree how the requirements of the Timebox will be met.
2. Acceptance criteria for the front rooms to be developed in Timebox A should be described in detail and agreed during the Timebox Kick-Off BECAUSE The aim of the Investigation step within each Timebox is to complete as much of the development work as possible.
3. It is appropriate that both the Evolutionary Development phase and Deployment phase are shown in the first Project Increment.
BECAUSE
Each Timebox should comprise an Evolutionary Development phase and
Deployment phase.
4. It is appropriate that the outputs of Timebox C are scheduled for deployment at the end of the first Project Increment.
BECAUSE
A typical Timebox Plan should provide a schedule of high-level activities for the imminent Project Increment.
5. It is appropriate that Earth Excavations create a detailed plan of activities they will complete during Timebox C.
Reason
BECAUSE
The Solution Development Team is responsible for planning the detail of all the work of each Timebox.
Answer:
Explanation:
Explanation:
For each line, here is the appropriate option from A to E that applies:
* All internal works to be assigned to Timber Tigers throughout the project should be consolidated into one Structured Timebox.
* E. False (Assertion) False (Reason)
* Rationale: It is not practical or in line with Agile principles to consolidate all internal works into one Structured Timebox, as the work will likely need to be spread over multiple Timeboxes.
Additionally, the Investigation step involves agreeing on how to meet the requirements of the Timebox, not necessarily consolidating all work into one.
* Acceptance criteria for the front rooms to be developed in Timebox A should be described in detail and agreed during the Timebox Kick-Off
* B. True (Assertion) True (Reason) BUT the reason does not explain the assertion
* Rationale: While it is true that acceptance criteria should be agreed upon during the Timebox Kick-Off, the reason given is incorrect because the aim of the Investigation step is not necessarily to complete as much development work as possible but to plan and understand the work that will be carried out.
* It is appropriate that both the Evolutionary Development phase and Deployment phase are shown in the first Project Increment.
* A. True (Assertion) True (Reason) AND the reason explains the assertion
* Rationale: Each Timebox should indeed include both Evolutionary Development and a Deployment phase. This assertion and reason correctly align with the concept of Timeboxing in Agile.
* It is appropriate that the outputs of Timebox C are scheduled for deployment at the end of the first Project Increment.
* A. True (Assertion) True (Reason) AND the reason explains the assertion
* Rationale: The typical Timebox Plan does provide a schedule of high-level activities for the imminent Project Increment, which would include planning for deployment.
* It is appropriate that Earth Excavations create a detailed plan of activities they will complete during Timebox C.
* C. True (Assertion) False (Reason)
* Rationale: While it is true that Earth Excavations should create a detailed plan for their activities in Timebox C, the reason is incorrect as the Solution Development Team is not solely responsible for planning all work details within a Timebox. This task would typically be a collaborative effort involving all relevant parties.
NEW QUESTION # 104
......
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