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The Salesforce Certified Field Service Consultant certification exam is designed to test an individual's knowledge across various areas such as service territories, scheduling and dispatching, work orders and service contracts, mobile workforce management, and analytics and reporting. Field-Service-Consultant exam consists of 60 multiple-choice questions and is timed at 105 minutes. The passing score for the exam is 68%, and it is offered in six languages - English, Spanish, French, German, Portuguese, and Japanese.
Salesforce Certified Field Service Consultant exam is a valuable certification for professionals who are involved in delivering field service solutions. Salesforce Certified Field Service Consultant certification validates their expertise in implementing the Salesforce Field Service solution and managing service contracts, warranties, and entitlements. Passing Field-Service-Consultant Exam demonstrates an individual's commitment to their profession and their ability to deliver exceptional customer service.
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Salesforce Field-Service-Consultant Certification Exam covers various topics related to the Salesforce Field Service Lightning solution, including Service cloud, Salesforce mobile app, Field Service Lightning, and the Lightning platform. Field-Service-Consultant exam is made up of 60 multiple-choice questions, and candidates have 105 minutes to complete the exam. The passing score for the exam is 63%, and the exam fee is $200 USD. Field-Service-Consultant Exam is available in English and Japanese languages.
Salesforce Certified Field Service Consultant Sample Questions (Q162-Q167):
NEW QUESTION # 162
Northern Trail Outfitters (NTO) wants to use Marketing Cloud to solicit customer service feedback. If a customer Indicates they are unhappy with the service they have received, NTO wants a new case to be created in Service Cloud. NTO is unsure of what is possible within Marketing Cloud but would like to use as much native functionality as possible.
What approach would a consultant recommend?
- A. Use Automation Studio to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.
- B. Use an Engagement Split to capture positive or negative responses, and a Custom Activity to create a new case in Service Cloud.
- C. Use an AppExchange package to create a customized API integration between Marketing Cloud and Service Cloud.
- D. Use an Engagement Split to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.
Answer: D
NEW QUESTION # 163
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Both the Primary Assets and Related Assets related lists on the Work Order object
- B. Only the Primary Assets related list on the Asset object
- C. Only the Primary Assets related list on the Work Order object
- D. Both the Primary Assets and Related Assets related lists on the Asset object
Answer: D
Explanation:
This option allows viewing the asset relationships on the Asset object, where the primary asset is the parent asset and the related assets are the child assets. References:https://help.salesforce.com/s/articleView?id=sf.
fs_asset_relationships.htm&type=5
NEW QUESTION # 164
A customer wants to create a loyalty program by identifying all subscribers who clicked on a link within any email sent within the last six months.
What should be recommended7
- A. Create and execute a SQL Query against the _Click data view.
- B. Create and execute a Data Filter on the Click data view.
- C. Create and execute a Tracking Extract.
- D. Create and execute a Subscriber Engagement report.
Answer: A
NEW QUESTION # 165
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
- A. Create a Work Order and Work Order Line Item.
- B. Create a Return Order and relate it to the Product.
- C. Create a Product Request and Product Request Line Item.
- D. Create a Return Order and Return Order Line Item.
Answer: D
Explanation:
Explanation
This option allows tracking the return of a defective product and its replacement with a new one, if applicable.
References: https://help.salesforce.com/s/articleView?id=sf.fs_return_orders_overview.htm&type=5
NEW QUESTION # 166
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers
- A. Service Appointment Generation Method = One Service Appointment per Work Order Line Item
- B. Service Appointment Generation Method = One Service Appointment per Work Order
- C. Work Order Generation Method = One WorkOrder per Asset
- D. Work Order Generation Method = One Work Order Line Item per Asset
Answer: B,D
Explanation:
These two settings ensure that each inspection is completed within a single visit and includes all installed assets on site. References:https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.
htm&type=5
NEW QUESTION # 167
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